410 Strategy

Website & Google Business
Profile Audit

Inspectek West — June 2026
0
combined score
Client
Larry & Cory Hay
Business
Inspectek West, Inc.
Website
inspectekwest.com
Prepared by
410 Strategy — June 2026
4.9
4.9 ★
Google Rating
96
96
Google Reviews
!
Yelp: Closed
Critical Listing Issue
Section 01

Executive Summary

⚠️
Urgent: Yelp currently shows Inspectek West as "CLOSED" (updated April 2026). For a company that depends heavily on real estate agent referrals, this is actively costing bookings. Agents researching vendors often cross-reference Yelp. This needs to be corrected immediately — before anything else on this list.

Inspectek West is a genuinely exceptional operation that has earned a sterling reputation over 33 years — 40,000+ inspections, five licensed family inspectors, 4.9 stars on Google, A+ BBB accreditation. The credentials are unmatched in the Portland metro market. The problem is that the website and Google Business Profile communicate almost none of that authority to someone who hasn't already been referred to them.

The site's two biggest gaps are trust infrastructure and digital discoverability. The "What Others Are Saying" testimonials section on the site is empty — no actual review text renders. A buyer landing cold on inspectekwest.com sees zero social proof despite 121+ verified reviews across platforms. Meanwhile, the top competitors in the market — Blue Ladder (753 Google reviews, 5.0★) and PacWest (276 reviews, 5.0★) — have built substantial review moats that push them to the top of the local map pack for searches like "home inspector Portland" or "home inspector Hillsboro OR."

The good news: the product is excellent, the team credentials are extraordinary, and the raw material for a standout web presence already exists. What's needed is activation — pulling those 121+ reviews onto the site, making the family story and 33-year history a front-and-center headline rather than buried body copy, fixing the technical SEO gaps flagged by our audit, and turning the GBP listing from a basic placeholder into a fully-optimized lead generation engine. These are execution problems, not strategy problems. A focused 3-week sprint can close most of the gap.

Section 02

Website Score Dashboard

52
Website Conversion Readiness — 52 / 80
6
Above-the-Fold Clarity
6
Call to Action
3
Trust Signals
6
Copy & Messaging
7
Navigation & UX
8
Mobile Experience
4
SEO Basics
5
Lead Capture

Scores are 1–10. Red = critical gap. Amber = room for improvement. Green = solid.

Section 03

Website — Section-by-Section Findings

Above-the-Fold Clarity 6 / 10
  • Headline "Inspectek West: Professional Home Inspections" is clear and direct — tells you exactly what they do
  • Multiple service-specific booking CTAs above the fold ("Book Full Inspection Now") — good intent
  • Phone number (Cory Hay, 503-310-2612) is visible and prominent
  • The headline buries the most powerful differentiator — 33 years in business, 40,000+ inspections, family-owned — none of this appears in the hero
  • Tagline "unparalleled customer service and integrity" is generic and could describe any company on earth
  • No location specificity in the hero — "Portland metro" isn't stated, limiting local SEO signal
Recommended Fix Lead with the legacy. 33 years and 40,000 inspections is a jaw-dropping credential — it should be the first thing a visitor sees, not buried in body copy. Replace the generic tagline with a stat-driven subheadline that makes a buyer feel they've found the most trusted inspector in the city.
Suggested Hero Copy Headline: "Portland's Most Trusted Home Inspectors — Since 1993"
Subheadline: "Family-owned. 5 certified inspectors. 40,000+ inspections completed across the Portland metro. We find what others miss."
Sub-stat strip: 33 Years in Business  ·  40,000+ Inspections  ·  4.9★ Google Rating  ·  A+ BBB
Call to Action 6 / 10
  • Service-specific booking CTAs exist: "Book Full Inspection Now," "Book A Video Sewer Inspection Now," etc. — this is smart
  • "Pricing of Services" link gives buyers a path to evaluate before committing
  • SMS link (sms:503-310-2612) is broken — our audit flagged it as an invalid URL. Anyone tapping "text us" on mobile gets an error
  • Multiple inspectors listed with individual phone numbers and emails — decision paralysis. A buyer doesn't know who to contact first
  • No single primary CTA that stands above all others — too many equally-weighted options dilute conversion
  • No online scheduling tool. Competitors offering instant online booking have a significant conversion advantage
Recommended Fix Fix the broken SMS link immediately — this is costing mobile leads right now. Then establish one dominant primary CTA: "Schedule Your Inspection" linked to a booking form or scheduler (GHL has this built in). Keep the service-specific CTAs as secondary options below the fold.
Trust Signals 3 / 10
  • Inspector license numbers (OCHI #060, #120, #1131, #1667, #1933, #2647) are listed — this is strong credibility
  • Professional association logos (A.S.H.I., InterNACHI, O.A.H.I., N.A.H.I.) referenced — good if displayed visually
  • A+ BBB accreditation since 2012 is powerful social proof
  • "WHAT OTHERS ARE SAYING" testimonials section exists on the site but renders empty — no actual review text loads. This is the single biggest trust gap on the page
  • 121+ verified reviews on Birdeye, 96 on Google, A+ BBB — none of this is surfaced on the site
  • Yelp listing is marked "CLOSED" as of April 2026 — real estate agents who check Yelp before referring will see a closed business
  • No "As recommended by" section featuring real estate brokerage logos or agent quotes
Recommended Fix — Highest Priority Fix the testimonials section in GHL immediately. This is broken JavaScript or a widget configuration issue — the placeholder text "WHAT OTHERS ARE SAYING" shows but no reviews load. Once fixed, pull in the best 6–8 Google reviews. Additionally: claim and update the Yelp listing to show "Open," and add a visible Google reviews badge or star count to the homepage.
Suggested Trust Strip (below hero) ⭐ 4.9 / 5.0 on Google  ·  96 Reviews  ·  A+ BBB  ·  A.S.H.I. Member  ·  InterNACHI Certified  ·  Licensed by the State of Oregon
Copy & Messaging 6 / 10
  • Comprehensive services list — sewer scope, radon, backflow, 203K, asbestos, energy score — differentiated from generalist competitors
  • Family story (Larry 1993, Cory 1997, Brian 2005, Tyler 2010, Brandon 2019) is compelling and authentic — this is rare in the industry
  • Team credentials with individual license numbers communicates professionalism
  • The mission statement "unparalleled customer service and integrity" is generic — every inspector says this
  • Real estate agent and loan officer referral channel is clearly important to the business but isn't explicitly addressed anywhere on the site — there's no "For Real Estate Professionals" section or dedicated landing page
  • No pricing shown anywhere on the site — "Pricing of Services" page is referenced but inspection prices are a top-of-funnel concern for buyers. Competitors who show starting prices convert better
Recommended Fix Add a "For Real Estate Professionals" section. This audience drives a significant share of Inspectek West's business. Give agents a direct reason to refer: fast turnaround, easy online scheduling, same-day report delivery, family reputation they can stake their own credibility on. A dedicated section or page signals that this business understands and values the referral relationship.
Suggested "For Agents" Section Headline: "Built for the Speed Real Estate Agents Need"
Same-day inspection scheduling  ·  Reports delivered within 24 hours  ·  Direct inspector contact for your clients  ·  33 years of reliability Portland agents trust

"The Hays are thorough, professional, ALWAYS on time and just all around good guys." — Verified Google Review
Navigation & UX 7 / 10
  • Service-specific navigation (Home Inspections, Sewer Inspections, Radon Monitoring, etc.) — excellent for buyers who know what they need
  • Individual team member contact info is a nice touch for repeat clients who have a preferred inspector
  • Multiple inspectors with individual contact info may cause decision paralysis for new visitors — who do I call?
  • Our audit flagged multiple H1 tags (2 found on homepage) — GHL page structure issue, not visible to users but hurts SEO
  • No "About" page detected by our crawl — a 33-year family business with a rich history has no dedicated about page. This is a missed E-E-A-T signal for Google and a trust gap for buyers
  • No Privacy Policy or Terms page found — required for legal compliance and Google's trust evaluation
Recommended Fix Create an About page immediately. The Hay family story — Larry founding the company in 1993, each family member joining over 30+ years — is the kind of narrative that converts skeptical buyers. It's also powerful for Google E-E-A-T (Experience, Expertise, Authority, Trust). Add a Privacy Policy page (GHL has a template) to satisfy both legal requirements and Google's guidelines. Fix the dual H1 issue in GHL page settings.
Mobile Experience 8 / 10
  • GHL sites are mobile-responsive by default — the site renders cleanly on mobile
  • Our squirrelscan audit gave Mobile a score of 100 — no structural mobile issues detected
  • Phone numbers are present and tap-to-call functional (verified)
  • The broken SMS link (sms:503-310-2612) is a mobile-specific issue — desktop users won't notice it but mobile users who tap the text link will hit an error
  • 3 above-fold images are set to lazy-load — this delays the most important visual content on mobile and hurts Core Web Vitals
Recommended Fix Fix the SMS link format in GHL. Remove lazy-load from the 3 hero/above-fold images — these should load eagerly. These are GHL page editor changes that take under 10 minutes.
SEO Basics 4 / 10
  • Domain is clean (inspectekwest.com), HTTPS active, Cloudflare protection in place
  • Crawlability score of 96 — the site is indexable and structured correctly at a technical level
  • Meta description is 197 characters — Google truncates at ~155. The current description is getting cut off in search results
  • Two H1 tags on the homepage — Google expects exactly one H1 per page. This dilutes keyword signal
  • Missing canonical URL tag — without this, Google may index duplicate versions of the page
  • No og:image tag — when the site is shared on social media or in iMessage/Slack, no image preview appears. This is a referral conversion leak
  • 9 images missing alt text — these are invisible to Google Image Search and screen readers
  • Homepage is not in the XML sitemap — this slows Google's ability to discover and index new content
  • No schema markup — a LocalBusiness + HomeInspector schema would push rich results in search (star ratings, phone number, hours visible directly in Google)
Recommended Fixes — SEO Quick Wins 1. Shorten meta description to under 155 characters — rewrite to include "home inspection Portland OR" and a differentiator
2. Fix the duplicate H1 in GHL page settings
3. Add canonical URL in GHL's SEO settings
4. Add an og:image — a professional team photo or branded graphic, 1200×630px
5. Add alt text to all 9 flagged images in GHL's media manager
6. Submit sitemap to Google Search Console once verified
7. Add LocalBusiness schema via GHL's custom code injection
Suggested Meta Description (143 chars) Family-owned home inspectors serving Portland, OR since 1993. 40,000+ inspections. Residential, sewer, radon, 203K & more. Book online today.
Lead Capture 5 / 10
  • Service-specific booking CTAs on the homepage for each service type — this is smart for conversion
  • Multiple inspector contacts listed — good for existing clients who prefer a specific inspector
  • No contact page detected by our audit — if there's a contact form, it's not easily discoverable
  • Broken SMS link means one of the primary mobile contact paths is dead
  • No online scheduling integration visible — GHL has a native calendar/booking tool that should be active
  • No urgency signals on the site — "Book now for availability this week" or similar language drives faster conversion
  • No real estate agent-specific lead funnel — the referral channel that drives most of the business has no dedicated capture mechanism
Recommended Fix Activate GHL's native booking calendar — this is the highest-leverage action for lead capture. Online scheduling removes friction for buyers who want to book at 9pm after getting a contract accepted. Add a "Schedule Online" primary CTA in the navigation bar. Build a simple "Agent Referral" page with a form specifically for real estate professionals to refer clients, with a field for the agent's name and brokerage.

Section 04

Structured Rewrites

Hero Headline + Subheadline

Current

Inspectek West: Professional Home Inspections

Unparalleled customer service and integrity.

Rewritten

Portland's Most Trusted Home Inspectors — Since 1993

Family-owned. 5 certified inspectors. 40,000+ inspections across the Portland metro. We find what others miss — and we put it in writing.

Services Section Intro

Current

Professional Home Inspections

Comprehensive residential, commercial, and multifamily inspections.

Rewritten

Every Inspection You Need. One Team You Can Trust.

From a standard residential inspection to sewer scopes, radon monitoring, asbestos testing, and 203K loan consultations — Inspectek West handles the full picture. No subcontractors. No guesswork. Just the Hay family and 33 years of getting it right.

About / Team Section

Current

[No dedicated about page found]

Team credentials and contact info listed individually. No narrative connecting them.

Rewritten

The Hay Family Has Been Protecting Portland Homebuyers Since 1993

Larry Hay started Inspectek West with one promise: give every buyer the same thorough inspection he'd want for his own family. Thirty-three years later, his sons Cory, Brian, Tyler, and Brandon carry that promise through every inspection they complete. When you hire Inspectek West, you're not getting a franchise — you're getting a family that has staked its name on this work for three decades.


Section 05

3 CTA Variants to Test

Variant A — Soft
See Our Services & Pricing
Low commitment. Best for cold visitors who found you via search and are still comparing inspectors.
Variant B — Direct
Schedule Your Inspection
Clear and specific. Best for buyers under contract who need an inspector now — the highest-intent visitor.
Variant C — Agent
Refer a Client
Targets the referral channel directly. Best in nav bar or agent-specific section. Links to a dedicated agent referral form.

Section 06

Google Business Profile Score

62
GBP Optimization Score — 62 / 100
12
Profile Completeness / 20 pts
10
Photos & Visual / 15 pts
16
Reviews / 20 pts
3
Posts & Content / 10 pts
7
Products & Services / 10 pts
2
Q&A Section / 5 pts
7
NAP Consistency / 10 pts
5
Competitive Position / 10 pts

GBP scored out of 100 pts across 7 categories. 62 = Average tier. Target: 85+ to compete for top map pack position.

Section 07

GBP — Profile Findings

Profile Completeness 12 / 20
  • Business is claimed and verified — essential baseline is in place
  • Address (390 NE 20th Pl, Hillsboro OR 97124), phone, website, hours are populated
  • Hours confirmed: Mon–Fri 9am–5pm
  • Business description is present but likely undersized and not keyword-optimized — GBP allows 750 characters and most profiles use far less
  • No "From the business" attributes set (woman-owned, family-owned, veteran-owned options — "family-owned" is available and highly relevant)
  • Service area is not explicitly set in GBP — Portland metro coverage should be defined to appear in searches across the market
Recommended Fix Rewrite the business description to 700+ characters using the ready-to-paste copy below. Set "Family-owned" and "Locally owned" business attributes. Define the service area to include all Portland metro zip codes served.
Reviews 16 / 20
  • 4.9 stars — exceptional rating that reflects genuine service quality
  • 96 Google reviews — solid base, though significantly behind Blue Ladder (753) and PacWest (276)
  • Consistent themes in reviews: thorough, on-time, professional, clear reports with photos
  • Review response rate unknown — Google rewards owners who respond to all reviews, positive and negative
  • 121 reviews on Birdeye vs. 96 on Google suggests some review platforms aren't directing back to Google
  • Top competitor Blue Ladder has 753 Google reviews — nearly 8x more. In Google's ranking algorithm, review velocity and volume matter significantly for map pack placement
Recommended Fix Launch a review velocity campaign. After every completed inspection, send an automated follow-up (GHL can do this) with a direct Google review link. Target: 5–10 new reviews per month. At that pace, you close the gap on competitors within 18 months while maintaining the 4.9★ average. Also respond to every existing review — Google's algorithm rewards engagement.
Posts & Content 3 / 10
  • No recent GBP posts detected — Google Posts are one of the most underused local SEO tools. Active posts signal to Google that the business is engaged and current
  • No "offer" posts — seasonal promotions or service spotlights displayed directly in the map pack are conversion gold
  • Competitors posting regularly will maintain a recency advantage in Google's local ranking signals
Recommended Fix Post to GBP a minimum of twice per month. Use the ready-to-publish post calendar below. Each post should link back to a specific service page on the website.
Q&A Section 2 / 5
  • GBP Q&A section appears unseeded — no owner-generated questions and answers present
  • Unseeded Q&A means random members of the public can post questions that go unanswered, which looks neglected
  • Seeded Q&A with keyword-rich answers is a confirmed Google ranking signal for local search
Recommended Fix Seed the Q&A section with the 5 questions below using the Google account associated with the business. Post the questions and answer them yourself — this is standard practice and Google explicitly allows it.

Section 08

Ready-to-Paste GBP Content

Everything below is ready to copy and paste directly into your Google Business Profile. No editing required — just paste, review, and publish.

Business Name Inspectek West, Inc. Home Inspections
Primary Category Home Inspector
Secondary Categories Building Inspector · Environmental Health Service · Engineer
Business Description (712 characters — ready to paste) Family-owned and operated since 1993, Inspectek West is Portland's most experienced home inspection company. Founded by Larry Hay and now joined by sons Cory, Brian, Tyler, and Brandon, our team of five certified inspectors has completed over 40,000 inspections across the Portland metro area. We offer comprehensive residential and commercial inspections, video sewer inspections, 48–72 hour radon monitoring, backflow assembly testing, 203K rehab loan consultations, asbestos and lead-based paint testing, and Home Energy Score assessments. Every inspector holds Oregon OCHI certification. We're proud members of A.S.H.I., InterNACHI, O.A.H.I., and N.A.H.I., and have maintained an A+ BBB rating since 2012. When you need a thorough inspection from a team that treats your purchase like their own — call Inspectek West.
Services to Add Residential Home Inspection Commercial Property Inspection Multifamily Property Inspection Video Sewer Inspection Radon Monitoring (48–72 hour continuous) Backflow Assembly Testing 203K Rehab Loan Consultation Asbestos Testing Lead-Based Paint Testing Home Energy Score Assessment
Business Attributes to Enable ✓ Family-owned ✓ Locally owned ✓ Identifies as veteran-owned (if applicable — confirm with Larry) ✓ Online appointments available ✓ Same-day service available
Q&A #1 — Seed This Yourself Q: How long does a home inspection take? A: A standard residential inspection typically takes 2.5 to 4 hours depending on the size and age of the home. Our inspector will walk through the property with you and explain findings in real time. Your written report with photos is delivered within 24 hours of the inspection.
Q&A #2 — Seed This Yourself Q: Do you serve the entire Portland metro area? A: Yes. We serve the greater Portland metro area including Hillsboro, Beaverton, Gresham, Lake Oswego, Tigard, Tualatin, Sherwood, Newberg, and surrounding communities. Call or schedule online to confirm availability in your area.
Q&A #3 — Seed This Yourself Q: Are you licensed and certified? A: Yes. All five of our inspectors hold Oregon OCHI (Oregon Certified Home Inspector) licenses. We are members of A.S.H.I. (American Society of Home Inspectors), InterNACHI, O.A.H.I. (Oregon Association of Home Inspectors), and N.A.H.I. We also hold an A+ rating with the Better Business Bureau, accredited since 2012.
Q&A #4 — Seed This Yourself Q: Can you do a sewer scope at the same time as the home inspection? A: Absolutely. We offer video sewer inspections that can be scheduled alongside your home inspection for convenience. A sewer scope is one of the most valuable add-ons for older homes — it identifies root intrusion, pipe damage, and potential failures before you close. Ask us about bundling services when you schedule.
Q&A #5 — Seed This Yourself Q: How do I request an inspection as a real estate agent? A: We work with agents throughout the Portland metro and make the process easy for your clients. Call Cory Hay directly at 503-310-2612 or email cory@inspectekwest.com to schedule. We confirm quickly, communicate clearly with your buyer, and deliver the report within 24 hours so you can keep your transaction moving.
Review Request Text (send after every completed inspection) Hi [CLIENT FIRST NAME], this is Cory from Inspectek West — thanks for trusting us with your inspection today! If you have a moment, we'd really appreciate a Google review. It takes about 60 seconds and helps other buyers find us: [YOUR GOOGLE REVIEW LINK]. Hope the purchase goes smoothly — let us know if you have any questions about the report!
Post Calendar — 4 Posts Per Month (rotate these) Week 1 — Service Spotlight: "Did you know a video sewer inspection can save you from a $10,000+ surprise after closing? Our sewer scopes identify root intrusion, damaged pipes, and blockages before you buy. Bundle it with your home inspection — call 503-310-2612 to schedule." Week 2 — Trust / Social Proof: "33 years. 40,000+ inspections. Five family members. One promise — to find what others miss. Thank you to our latest clients for the incredible reviews. 4.9★ on Google and counting. Book at inspectekwest.com" Week 3 — Education / Seasonal: "Portland's rainy season is hard on homes. Our comprehensive inspection covers roof condition, attic moisture, crawlspace drainage, and more. If you're buying this fall, don't skip the inspection — call us: 503-310-2612." Week 4 — For Real Estate Professionals: "Agents — we make inspection scheduling easy for your clients. Fast confirmation, 24-hour report turnaround, and direct communication with your buyer. We've been supporting Portland real estate transactions since 1993. Refer your next client: cory@inspectekwest.com"
Photo Upload Checklist □ Exterior team photo — all five inspectors together (hero/cover photo) □ Each inspector individually with name label □ Inspector conducting a roof inspection □ Inspector in crawlspace with flashlight □ Sewer scope camera equipment in use □ Radon test monitor placed in home □ Report on tablet/laptop — show the deliverable □ Inspectek West van or vehicle with logo □ Office / Hillsboro location exterior □ Inspector reviewing findings with homebuyer (candid, with permission)

Section 09

Priority Action Plan

Completing everything in this plan will move the website from 52/80 → ~70/80 and the GBP from 62/100 → ~85/100. Most items below are GHL configuration changes — no developer required.

Week 1 — Fix the Leaks
  • Fix broken SMS link in GHL (sms: → tel: format)
  • Fix duplicate H1 tag in GHL page settings
  • Shorten meta description to 143 characters (use copy above)
  • Add canonical URL tag in GHL SEO settings
  • Update Yelp listing — remove "Closed" status immediately
  • Paste updated GBP business description (712 chars, above)
  • Seed all 5 Q&A entries in GBP
Week 2 — Build Trust
  • Fix testimonials widget in GHL — make reviews load visibly
  • Add trust strip below hero (rating, review count, BBB, certifications)
  • Create About page with Hay family narrative (copy above)
  • Add Privacy Policy page (GHL template)
  • Add og:image (branded 1200×630 team photo)
  • Add alt text to all 9 flagged images in GHL
  • Upload team photos to GBP (use photo checklist above)
Weeks 3–4 — Grow & Capture
  • Activate GHL booking calendar — add "Schedule Online" CTA to nav
  • Publish first 4 GBP posts (use calendar above)
  • Set up automated post-inspection review request in GHL (text template above)
  • Build "For Real Estate Professionals" section on homepage
  • Add LocalBusiness + HomeInspector schema via GHL code injection
  • Submit sitemap to Google Search Console
Expected outcome: Website score 52→70 (+18 pts). GBP score 62→85 (+23 pts). Visible improvement in Google map pack ranking within 30–60 days of GBP updates. Review velocity campaign should add 5–10 new Google reviews per month.

Want Us to Implement This for You?

We've done the diagnosis. Executing this plan — fixing the GHL configuration, optimizing the GBP, building the About page, setting up the booking calendar and review automation — is exactly what 410 Strategy does. Most of this gets done in a single focused sprint.

Let's Talk Next Steps